Discussion Forum Topic:

Modular Industry Earns 96% Satisfaction Rate in Massachusetts – Working Towards 100%!
Original Comment:
In the minutes recently posted by the Massachusetts Board of Building Regulation and Standards (BBRS) Rob Anderson, Codes Chief in Massachusetts, indicated that a survey was forwarded to the head of each building department in the commonwealth on February 21st asking whether or not they have experienced any difficulties with manufactured buildings over the last 2 years. About 70 responses were received. Most responses indicated no issues, some identify deficiencies that had been resolved and a few reveal ongoing issues. History demonstrates that, in most instances, difficulties relating to manufactured buildings occur during the set.

MHBA is aware of three ongoing issues as reported by Boston’s WCVB-TV. It is unclear from the BBRS minutes if the 70 responses represent 70 modular projects or 70 building department heads who may have experience with multiple modular projects. Assuming 70 total projects, the industry can definitely state the we have a 96% satisfaction rate in the state of Massachusetts (67 satisfied out of 70) over the past two years.

While we all want to achieve 100% customer satisfaction, we know that sometimes there are factors out of our control. We will also put that 96% satisfaction rate up against the site-built home industry any day!
Started on May 4, 2018 by Tom Hardiman
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